The Central Consumer Safety Authority (CCPA) has issued 24 notices for unfair commerce practices in opposition to e-commerce firms, knowledgeable the Ministry of Consumer Affairs, Meals and Public Distribution on Wednesday. In a written reply to a query in Lok Sabha, Union Minister of State for Consumer Affairs, Meals and Public Distribution Ashwini Kumar Choubey stated that aside from these 24 notices, CCPA additionally issued two Security Notices to alert and make shoppers cautious in opposition to shopping for family items like stress cookers, helmets and so forth that don’t conform to the Bureau of Indian Requirements (BIS).
Choubey knowledgeable that underneath the provisions of the Consumer Safety Act, 2019, CCPA has been established with impact from July 24, 2020 to control issues, inter alia, regarding false or deceptive ads that are prejudicial to the pursuits of the general public and shoppers as a category.
The CCPA has notified the Tips for Prevention of Deceptive Commercials and Endorsements for Deceptive Commercials, 2022 on June 9, 2022. These tips present for situations for an commercial to be non-misleading and legitimate; sure stipulations in respect of bait ads and free declare ads; and prohibition of surrogate ads.
The minister additionally knowledgeable that underneath the provisions of the Consumer Safety Act, 2019, a client can file a client grievance within the Consumer Fee of applicable jurisdiction offline or on-line utilizing e-Daakhil portal. As per the revised pecuniary jurisdiction, a District Consumer Dispute Redressal Fee has jurisdiction to entertain complaints the place the worth of the products or companies paid as consideration doesn’t exceed Rs. 50 lakh.
Based on the Ministry, the State Consumer Dispute Redressal Fee and the Nationwide Consumer Dispute Redressal Fee have jurisdication the place such consideration is above Rs. 50 lakh and upto Rs. 2 crore and above Rs. 2 crore respectively.
The Consumer Safety (Consumer Disputes Redressal Commissions) Guidelines, 2020 notified underneath the ibid Act supplies that no charges is required for registering circumstances within the District Consumer Disputes Redressal Commissions involving worth of products or companies paid as consideration upto Rs. 5 lakh.
Additional, Part 38(7) of the Consumer Safety Act, 2019 prescribes that each grievance shall be disposed of as expeditiously as doable and endeavour shall be made to resolve the grievance inside a interval of three months from the date of receipt of discover by an Reverse get together the place the grievance doesn’t require evaluation or testing of commodities and inside 5 months if it requires evaluation or testing of commodities.
Division of Consumer Affairs has generated client consciousness underneath “JagoGrahakJago” marketing campaign amongst all of the shoppers of the nation by way of video spots and different materials on points like salient options of the Consumer Safety Act 2019, packaged commodities, weights and measures, hallmark, client grievance redressal mechanism by way of departmental web site, State or Union Territory governments, VCOs, TV, Radio, CSCs.
Common messages on these points are being posted on social media to harness its potential to create client consciousness. State/UT governments have been concerned to unfold client consciousness in rural and distant areas.
The Division of Consumer Affairs has lately launched “Jagriti”, a mascot for empowering shoppers and producing consciousness of their rights. Jagriti is projected as an empowered younger client.
With this, the Division of Consumer Affairs has additionally constituted a committee to develop a framework on checking faux and misleading evaluations in e-commerce.