Car retailers reveal most weird buyer experiences of the final 12 months

Car retailers reveal most weird buyer experiences of the final 12 months

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Car retailers have revealed their most weird buyer gross sales experiences, check drives and strange negotiating ways as a part of a CarGurus survey.

Almost 4,000 retailers have been surveyed and mysterious powders and model heads have been among the many uncommon gadgets present in traded-in vehicles.

The strangest to be reported by used automobile shopping for platform CarGurus from the final 12 months included if a automobile would match a medieval jousting lance, whether or not a seller would pay the customer’s insurance coverage for them and pronounce the title of the seemingly troublesome to pronounce Nissan Be aware: “It’s simply notice, like writing a notice.”

Purchaser’s households performed a outstanding position when it got here to the oddest negotiating ways tried, with one buyer claiming his spouse would divorce him if the seller didn’t give him a much bigger low cost, to a different providing his youngsters in part-exchange.

It was a selected buyer’s personal sacrifice which stood out most, nevertheless, with one purchaser insisting the seller was providing them an excessive amount of for his or her commerce in, earlier than occurring to choose a valuation midway between the seller’s and their very own.

Swapping sneakers with a buyer

CarGurus’ survey additionally discovered seller’s experiences have been no much less unusual away from the forecourt, with check drives as soon as once more proving a really perfect alternative for weird interactions.

From a buyer taking a check drive residence to place their pets within the automobile, to a salesman swapping sneakers with an improperly shod check driver so his ft might higher match the pedals, sellers actually went the additional mile to cater to their prospects’ wants.

Even as soon as the shoppers have left, sellers aren’t within the clear on the subject of managing unusual behaviour.

The whole lot from model heads to false enamel, prosthetic limbs to mysterious powders and used nappies to lifeless mice have been left in vehicles that had been traded in towards a brand new buy.

Fortunately, nevertheless, not each expertise was fairly so off placing for automobile retailers over the previous yr, with survey respondents additionally eager to spotlight the constructive interactions they’ve had with their communities. 

Throughout what have been troublesome instances for a lot of, sellers have gone the additional mile with feats together with volunteering to refurbish their native RNLI’s automobile without cost, delivering a automobile from Devon to Lancashire at no further price and leaving a teddy named ‘Sue Baru’ for a buyer’s little one. 

In return, they reported receiving bottles of wine, biscuits, desserts and even a home-grown onion as tokens of gratitude.

Chris Knapman, international director of editorial content material at CarGurus, mentioned: “Whereas an growing proportion of the analysis required to buy a automobile is now carried out on-line, visiting a dealership stays a vital a part of the shopping for course of for many individuals.

“The final 12 months have seen loads of bizarre interactions between automobile patrons and sellers. There’s actually by no means a boring second on Britain’s forecourts.”

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